BUSINESS TELEPHONING

Category: Office Support

Price: USD 225

Duration: 3 weeks

In-Company gets a discount!

INTERNATIONALLY ACCREDITED BY ACCREDITATION SERVICE FOR INTERNATIONAL SCHOOLS, COLLEGES AND UNIVERSITIES (ASIC)

BUSINESS TELEPHONING

The operator is basically the business card of the organization. Being able to make business calls or customer-service oriented calls is an art. This is an opportunity for you to learn more communication techniques which are applicable in your professional as well as personal life.

CERTIFICATE

After successful completion of the training, you will receive a certificate from SMART Caribbean - Business Academy

COMPETENCES

Assertiveness | Tact and Sensitivity | Speaking Skills | Planning and Organizing | Stress Resistant | Accuracy | Self-sufficiency | Listening Skills | Flexibility | Verbal Communication | Customer Care

WHO SHOULD ATTEND?

Telephone operator or receptionist; Security officer; Hospital service staff and appointments office staff; Service desk employee; Other support staff

SMART Caribbean is not affected by COVID-19 and continues without disruption

THE TRAINING

How do you pick up the phone? Do you actually sound how you would like to? Throughout this training we will pay attention to the do’s and don’ts during a call, the use of voice and redirecting a negative conversation. You will learn how to improve your telephone communication techniques and how to be aware of these while paying attention to the customer. This creates compatibility between the customer and the employee. After the training you will be able to conduct a phone call in a correct, polite and friendly way

What will I learn?

• Making and managing phone call notes
• Conduct difficult conversations with angry customers and dealing with aggression
• Asking and answering open or closed questions
• Recognizing various types of customers
• Speaking and listening skills
• Having an understanding of customers to be the basis for a good conversation
• Creating a customer-oriented atmosphere

How will I benefit?

• How to use a positive tone. This may sounds cliche, but your smile can be heard by the person on the other end of the phone call
• How to have a crystal clear conversation
• How to keep the customers satisfied and more

IN-COMPANY TRAINING

CUSTOMIZED TRAINING PROGRAMS FOR YOUR ORGANIZATION

SMART Caribbean’s customized training programs are the cost-effective way for you to train employees on your schedule. The trainings minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of customized training programs:

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session