The operator is basically the business card of the organization. Being able to make business calls or customer-service oriented calls is an art. This is an opportunity for you to learn more communication techniques which are applicable in your professional as well as personal life.
What You’ll Learn From This Course
• Making and managing phone call notes
• Conduct difficult conversations with angry customers and dealing with aggression
• Asking and answering open or closed questions
• Recognizing various types of customers
• Speaking and listening skills
• Having an understanding of customers to be the basis for a good conversation
• Creating a customer-oriented atmosphere
Who should attend?
After successful completion of the training, you will receive a certificate from SMART Caribbean – Business Academy